Exercises writing a report

With this order, the information contained in each section helps the reader understand the information contained in the next section and legitimizes it.

Business report writing exercises

During these peak hours of call volume, the help desk does have more analysts answering customer calls. When reading the report, ask yourself: Is it clear what the report is about? This really puts the assessors off. Chart showing the average length of help desk analyst speaking time with customers during the period of the study. It appears to run a lot slower during periods of peak call volume when more analysts are logged on and using it. You have to demonstrate that you have the skills to wade through the information and prepare a report detailing your findings and recommendations. During most of the day, the average waiting time for customers was around 25 seconds, but during 5pm to 9pm except on weekends , this rose to an average of 3 minutes and 44 seconds. Call procedures and processes The procedures and processes that are in place in the help desk for dealing with customer enquiries meet the industry's highest standards the standards set down in the Financial Services Association's customer service best practices. However, with correct preparation you should be able to go into any test with a feeling that you are just affirming your skill level for the job and you are a great candidate. In particular, they stated that the system had a tendency to run slow at peak hours between 5pm to 9pm on weekdays. Through monitoring calls between customers and help desk analysts, I can confirm that the vast majority of analysts always followed set procedures when dealing with customer enquiries. For example, you may be asked to provide a detailed analysis and recommendation with regards to a new customer who wants to revamp his entire system. Once you have done the below exercise and learnt what makes a good report , I would recommend that you then focus on learning vocabulary to use in them. The monitoring of customer calls seems to confirm this.

The length of customer waiting time varied throughout the day. Not what you were looking for? We look forward to assisting you in preparing for your job application. Here are a few tips for this type of written exercise: If you have to say no to the reader, make sure you do so while acknowledging that they are upset and that you are upset for them as well.

When you do this exercise, put yourself in the position of a manager who has asked one of their staff to write a report for them. Chart showing the average length of help desk analyst speaking time with customers during the period of the study. Although having more staff taking customer calls at these times should reduce the average customer waiting time, it would not address the issue of customer enquiries taking longer to resolve at these times.

For example, if you are applying to a law firm you must analyse information regarding a specific case that your future company is likely to deal with.

sample report

Of the customers who left a rating for the help desk in the survey, of those rated the service as bad or terrible. The procedure section then explains what you did in the study.

report writing topics

Resulting in them taking longer to deal with customer enquiries. This report was produced in response to the results of a recent customer survey.

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Report Writing Training Exercises & Resources